Terms of service

Terms of Service

1. Introduction

Welcome to Sandswell. By accessing or using our website (www.sandswell.com.au) and purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

If you do not agree to these terms, please do not use our website.

2. General Terms

  • Sandswell reserves the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website after any changes constitutes acceptance of the updated terms.

  • You must be at least 18 years old or have the consent of a legal guardian to make a purchase.

3. Products & Orders

  • All product descriptions, pricing, and availability are subject to change without notice.

  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorised transactions.

  • Colours and product images on our website may vary slightly due to screen settings.

4. Pricing & Payments

  • All prices are listed in Australian Dollars (AUD) and include GST (where applicable).

  • We accept major credit cards, PayPal, and other payment methods as indicated at checkout.

  • If a payment is declined, your order will not be processed.

5. Shipping & Delivery

  • We offer free standard shipping within Australia, with an option to upgrade to express shipping for $5.

  • International shipping is available at a flat rate of $25.

  • Shipping times are estimates and may be affected by factors beyond our control.

  • Full details can be found in our Shipping Policy.

6. Returns & Refunds

  • We accept returns on unused, unworn, and unwashed items within 30 days of delivery.

  • Customers are responsible for return shipping costs unless the item is faulty.

  • Refunds will be processed within 5–7 business days after the return is approved.

  • More details are available in our Refund & Return Policy.

7. Intellectual Property

  • All content on this website, including text, images, logos, and product designs, is the property of Sandswell and may not be used without permission.

8. Limitation of Liability

  • Sandswell is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.

  • We make no guarantees regarding the uninterrupted or error-free operation of our website.

9. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of the courts of New South Wales.

10. Contact Information

For any inquiries regarding these Terms of Service, please contact us at:

📧 Email: info@sandswell.com.au
🌍 Website: www.sandswell.com.au